تماس تلفنی با اداره مهاجرت کانادا از خارج از کشور کانادا

 سوال: چطور می توانیم از خارج از کانادا با اداره مهاجرت کانادا تماس تلفنی بگیریم؟

در وبسایت اداره مهاجرت توضیح داده شده که شماره تلفنی که برای تماس با اداره مهاجرت کانادا وجود دارد فقط برای تماس های تلفنی از داخل کاناداست. توضیح زیر در وبسایت این اداره ذکر شده است:

• Telephone: 1-888-242-2100 (in Canada only)

• Automated telephone service (available 24 hours a day, 7 days a week)
  If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
• Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

Agents can help you with general and case specific enquiries. They cannot:

• make decisions on applications
• help process applications faster, unless you meet the criteria for urgent processing

برای تماس با این اداره از خارج از کانادا باید از روش آنلاین استفاده کرد و گویا تماس تلفنی متاسفانه امکانپذیر نیست. توضیح زیر در یک وبسایت راجع به مهاجرت در باره این موضوع روشنگر و کافی است:

Calling an Immigration, Refugees and Citizenship Canada (IRCC, formerly CIC) office from outside of Canada is often a frustrating exercise. That’s because IRCC does not want you contacting their call centre if you live outside of Canada. Call centre agents may refuse to provide information if they ascertain you are calling from abroad. IRCC only answers enquiries by email or mail on an application’s status if you are outside of Canada, and only then if the average time for processing has been exceeded, or if there is a specific problem. It is clear that with the number of applications IRCC handles from around the world, they have decided to restrict phone calls from abroad in order to avoid being swamped with requests on how the caller’s application is doing. As IRCC’s own website points out:

• Call centre agents cannot answer questions about an application once it has been sent to a visa office outside of Canada.
• They cannot make decisions on applications.
• They cannot help applications be processed more quickly.

In other words, they don’t want you calling unless there is a substantial delay or a problem involved with your application, and even then they want you to contact them by email. And they especially don’t want you calling from overseas. With all that in mind then, how can you manage to call IRCC from overseas to get a quick update on your application?

https://www.immigroup.com/news/how-call-citizenship-and-immigration-canada-outside-canada